Shipping Policy

Effective Date: 2022

This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased on Jostify. By placing an order, you agree to the terms outlined in this policy. Please read it carefully to understand the processes and your responsibilities related to shipping.

1. Shipping Overview

Jostify works with various shipping partners to deliver your purchased items to your address. We strive to provide reliable and timely delivery of all orders, but delivery times may vary depending on the product’s availability, the shipping method selected, and your location.

2. Shipping Locations

• Domestic Shipping: Jostify ships products within [Insert Country], including all major cities and regions.

• International Shipping: International shipping is available for certain countries. During checkout, you will be notified whether we can ship to your location.

3. Shipping Methods

Jostify offers a variety of shipping options, depending on your location and the size/weight of the order. Available shipping methods may include:

• Standard Shipping: Delivery typically within 5–7 business days.

• Express Shipping: Faster delivery, typically within 2–3 business days.

• Same-Day/Next-Day Delivery: Available in select cities or regions.

• Free Shipping: Eligible on specific products, order sizes, or during promotional events.

Note: The exact shipping methods available to you will be displayed at checkout.

4. Processing Time

• Order Processing: After your order is confirmed, it will typically take 1-2 business days to process and dispatch from our warehouse.

• Seller Shipping: For orders from third-party sellers, shipping times may vary depending on the seller’s location and processing speed. You will be notified of the estimated dispatch time at checkout.

• Delays: Shipping times may be affected by holidays, weather conditions, or other unforeseen circumstances. We will notify you if there are significant delays affecting your order.

5. Shipping Charges

• Shipping Fees: Shipping charges vary depending on the size, weight, and destination of the order. You will be able to view the applicable shipping charges at checkout before completing your purchase.

• Free Shipping: Free shipping promotions may apply on eligible orders. Conditions for free shipping will be clearly communicated during checkout.

Note: Certain products or locations may require an additional shipping surcharge (e.g., oversized items, remote locations).

6. Delivery Time

• Estimated Delivery Time: Delivery times depend on the shipping method selected, your location, and product availability.

• Standard Shipping: Typically 5-7 business days within domestic locations.

• Express Shipping: Typically 2-3 business days within domestic locations.

• International Shipping: Delivery times for international orders may vary from 7–21 business days.

Note: Business days exclude weekends and public holidays.

7. Order Tracking

Once your order has been shipped, you will receive a tracking number and a link to track the status of your shipment. You can use this tracking number to monitor your order’s progress and estimated delivery date. You can track your order by logging into your Jostify account or by visiting the carrier’s website.

8. Failed Deliveries and Return to Sender

• Failed Deliveries: If the carrier is unable to deliver your order due to incorrect address details or failure to be available at the time of delivery, the shipment may be returned to Jostify or the seller. In such cases, the customer may be responsible for additional shipping charges for re-delivery.

• Return to Sender: If a package is returned to Jostify or the seller due to non-delivery, a refund will only be issued if the package is not successfully re-shipped or if the item is eligible for return under our Return Policy.

9. Shipping Restrictions

• Product Restrictions: Certain products may be restricted for shipping to certain regions or countries due to legal, regulatory, or logistical reasons. If an item cannot be shipped to your location, it will be indicated at checkout.

• Remote Locations: Some remote or hard-to-reach locations may have limited shipping options, longer delivery times, or additional shipping charges.

10. Shipping Address

• Accuracy: You are responsible for providing accurate and complete shipping information. Jostify is not liable for delays or non-delivery resulting from incorrect or incomplete shipping details.

• Address Changes: Once an order is placed and processed, we are unable to modify the shipping address. If you need to update your shipping address, please contact customer service immediately, and we will do our best to accommodate your request if the order has not yet shipped.

11. Customs, Duties, and Taxes (For International Orders)

• Customs Fees: For international shipments, customs duties, taxes, and fees may be applicable depending on the destination country. These charges are the responsibility of the buyer.

• Customs Declarations: All international shipments are subject to customs inspection and may be delayed. The buyer is responsible for ensuring that the purchased products comply with the import regulations of the destination country.

12. Damaged or Lost Packages

• Damaged Goods: If your package arrives damaged, please contact Jostify customer support immediately. We will assist in processing a claim with the carrier and offer you a solution (e.g., replacement, refund, or return).

• Lost Packages: If your package is lost during transit, please contact customer support. We will work with the carrier to investigate the issue. Depending on the circumstances, a replacement or refund may be issued.

13. Returns and Exchanges

If you are not satisfied with your order, please refer to our Return Policy for instructions on how to return the product. Returns or exchanges are subject to specific conditions and timelines.