Return & Refund Policy

At Jostify, we strive to ensure that our customers are completely satisfied with their purchases. However, if for any reason you are not happy with your order, we offer a simple and hassle-free return and replacement process.

1. Eligibility for Return and Replacement

We accept returns and replacements within 7 days from the date of delivery for most products. If you wish to return or replace an item, please ensure that it meets the following conditions:

• The product must be unused, unwashed, and in its original packaging.

• The product must be in a resellable condition (i.e., no damage or tampering).

• You should have the order invoice or proof of purchase.

2. Return Process

To initiate a return, please contact our customer service team at [support@jostify.com] or call us at [Insert Phone Number] within 7 days of receiving your order. Once your return request is confirmed, we will provide instructions for sending the item back to us.

Please note, a nominal deduction of ₹100 per product will be applied to each returned item to cover handling and restocking costs. This deduction will be made from your refund amount.

3. Replacement Process

If you receive a defective or damaged product, or if the wrong item was delivered, we will arrange for a replacement at no additional cost to you. Please contact us immediately to report the issue, and we will ensure a prompt resolution.

4. Non-Returnable Items

Certain products, due to hygiene or safety reasons, are not eligible for return or replacement. These may include:

• Perishable items

• Custom or personalized products

• Gift cards or downloadable content

Please refer to the product details for any specific return restrictions.

5. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be reflected in your account.

6. Customer Support

If you have any questions or need assistance with returns, replacements, or refunds, please reach out to our customer support team:

• Email: [support@jostify.com]

• Phone: [Insert Phone Number]

We are here to help and ensure your shopping experience with Jostify is as smooth as possible!